oksplay Privacy Policy

01 Information We Collect

When you register, verify your account, or interact with the oksplay platform, we collect various types of personal information. This falls into a few main categories:

Account and Registration Data

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and encrypted password
• Preferred language and communication settings

Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents
• Selfie or photo verification where required for identity confirmation
• Proof of payment method documents in certain cases

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts and timestamps
• Payment method details (e.g., bank account name or e-wallet identifier — not full card numbers)
• Wallet balance history and gaming activity logs

Technical and Device Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser information
• Platform access logs and session duration data

02 How We Use Your Information

The data we collect is used for specific, legitimate purposes tied to operating the oksplay platform and complying with applicable obligations. We do not use your data for purposes beyond what is described here without your explicit consent.

Marketing communications — such as promotional emails or in-platform notifications about bonuses — are only sent to players who have opted in. You can withdraw this consent at any time through your account settings or by contacting support via live chat.

03 How We Share Your Information

oksplay does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers — to process deposits and withdrawals through Philippine bank transfers and approved e-wallet channels.
• KYC and identity verification partners — to confirm your identity during the verification process, as required before withdrawals can be processed.
• Game software providers — limited technical data may be shared with game providers to operate live casino, slot, and other game types on the platform. No personally identifiable financial data is shared for this purpose.
• Fraud prevention and security services — to detect and prevent suspicious account activity, financial fraud, or money laundering.
• Legal and regulatory compliance — where we are required to disclose information to comply with applicable laws, court orders, or lawful authority requests.

04 Data Security

oksplay implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the oksplay platform
• Encrypted storage for sensitive personal and financial data at rest
• OTP-based login verification to prevent unauthorised account access
• Access controls that restrict personal data access to authorised staff with a legitimate operational need
• Regular security monitoring for unusual access patterns or account activity

While we take these measures seriously, no system is entirely impenetrable. You also play a role in keeping your account secure — use a strong, unique password, enable OTP authentication, and never share your login credentials with anyone. If you suspect your account has been accessed by an unauthorised party, contact support immediately via live chat.

05 Data Retention

We retain your personal data for as long as your oksplay account is active. After an account is closed, we retain certain data for a reasonable period as required to:

• Fulfil any ongoing legal or regulatory obligations
• Resolve outstanding disputes or support requests
• Detect and prevent fraud or the circumvention of platform rules (e.g., previously self-excluded players attempting to re-register)

Once the retention period has passed and no further obligations apply, personal data is securely deleted or anonymised. If you want to know more about how long specific categories of data are held, contact the support team via live chat.

06 Your Rights

As a player, you have the following rights regarding your personal data held by oksplay:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal details are incorrect or outdated, you can request that we update them.
• Right to erasure — you can request deletion of your personal data, subject to any legal obligations that require us to retain it.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time.
• Right to restrict processing — in certain circumstances, you can request that we limit how we use your data.

To exercise any of these rights, contact the oksplay support team via live chat within the platform. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

07 Cookies and Tracking Technologies

oksplay uses cookies and similar browser-based technologies when you access the platform through a web browser. Cookies are small data files stored on your device that help the platform function and improve your experience.

• Essential cookies — required for the platform to function, including keeping you logged in during a session.
• Preference cookies — remember your settings, such as preferred game categories or notification choices.
• Analytics cookies — used in aggregate, anonymised form to understand how players navigate the platform so we can make improvements.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to use certain platform features. Analytics and preference cookies can be disabled without impacting core functionality.

The oksplay Android app does not use browser cookies but may use equivalent device-level identifiers for session management and analytics.

08 Minors and Age Verification

oksplay is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is part of the KYC process, and accounts found to belong to players under 21 will be immediately closed with any associated funds returned subject to our standard verification procedures.

If you believe a minor has registered an account on oksplay, please contact support via live chat as soon as possible so the account can be reviewed and closed promptly.

09 Changes to This Privacy Policy

oksplay may update this Privacy Policy from time to time. When material changes are made, registered players will be notified by email or through an in-platform notice. The updated policy will also be published on this page with a revised effective date.

Continued use of the oksplay platform after any changes have been communicated constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account and request the deletion of your personal data as outlined in Section 06 above.

10 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please contact the oksplay support team. Support is available 24 hours a day, seven days a week, through the live chat function within the platform.

You can also reach us by email at [email protected]. When contacting us about a privacy matter, please include your registered account email and a description of your request so we can assist you efficiently.